More Power Computers | Total IT Solutions since 1994

Managed Services Program Summary

The following table provides a summary of our Managed Services Programs. For a more detailed description of each program, click on the title of the program.

For more detail on Core and Optional elements, download the "MSP Matrix" by clicking on the link to the left.

MoreAware^TM Scheduled	MoreSupport^TM Reactive	MoreCare^TM Proactive	PowerServe^TM Fully Managed	PowerAssist^TM Supplemental
Definition The MoreAware Program creates a plan for periodic inspections and preventative maintenance of key devices found in your network, thus preempting potential issues and providing enough warning to reduce surprise expenses and untimely outages. This is a proactive preventative maintenance program only and does not include network admiistration, proactive monitoring, or corrective maintenance activities in the price of the agreement.	Definition The MoreSupport program is our entry-level reactive managed services program, designed to monitor and report on the critical health status of key network devices and applications. Although the MoreSupport program does not promise to reduce the number of downtime occurences, it should serve to dramatically reduce the time from a network failure to overall issue resolution, resulting in increased employee productivity and cost savings. *This program does not include network administration, preventative or corrective maintenance activities in the price of the agreement.*	Definition The MoreCare Program is our mid-level proactive managed services program designed to predict and prevent network failures through a combination of 2 important activities: Comprehensive, higher quality monitoring, and Regularly scheduled preventative maintenance tasks focused on supporting critical network devices. Through the combination of both comprehensive monitoring and preventative maintenance activities, the MoreCare Program reduces the business impact of IT failure by minimizing both the occurrences of IT failure and the duration of any remaining IT failures, thus resulting in a highly reliable and stable network. This program does not include corrective maintenance activities in the price of the agreement.	Definition The PowerServe Program is a fully-managed program incorporating all elements of the MoreSupport and MoreCare programs (with the exception of some secutiy activities that do not apply to the needs of the client). This program is designed to minimize, predict, and prevent IT failures. And in cases where a failure occurs, to provide corrective action. This program includes all aspects of network administration, predictive and performance monitoring, and preventative and corrective activities in the price of the agreement.	Definition The PowerAssist Program provides the client's IT staff with access to the PowerWatch dashboard which provides a 'window' into the organization's network, thus allowing staff engineers to view, predict and prevent device failures within the network. This program can also incorporate overflow and out-sourced services to augment the organizations current skill set.
Core Elements Preventative maintenance scheduling only.	Core Elements Server Monitoring Backup I Network Support Networking I Workstation I Internet I Consulting I	Core Elements Proactive Server Security I Backup I Network Support Networking II Consulting I Internet I	Core Elements All core elements	Core Elements PowerWatch only
Optional Elements Preventative maintenance scheduling only.	Optional Elements Security Monitoring Backup 2 Help-Desk Printer Monitoring Remote Backup I	Optional Elements Workstation II Security II Backup III Help-Desk Printer Support Consulting II Remote Backup II Security III Internet II	Optional Elements All optional elements that apply to the needs of the business	Optional Elements Network Support Help-Desk Patch Management Spam/Virus Mail Filtering Security Services Remote Backup URL/Content Filtering Procurement Assistance
Suggested Business Application Small business with no IT staff IT repair expenditure less than $1500 annually IT not important to business continuity	Suggested Business Application Small business with no IT staff IT repair expenditures $1500-$4500 annually IT important but not critical to business continuity	Suggested Business Application Small to mid-size business with no IT staff IT repair expenditures more than $4500 annually IT critical to business continuity	Suggested Business Application Small to mid-size business with no IT staff Business needing complete out-sourced services IT critical to business continuity Businesses that budget for IT maintenance and updates	Suggested Business Application Business with IT department IT Manager is looking for a better way to mange the company network IT Manager faces restrictions on time, money and resources IT department faces challenges of keeping IT skills current and relevant


	Download the "MSP Matrix" MISSION STATEMENT Our mission is to provide our customers with solutions which empower them to achieve their computing goals with greater productivity and overall satisfaction. “I am just so happy that we found you guys! Out of all the twenty or so other computer companies in the area, including Vancouver and Portland, you are the friendliest, most capable, and most professional place that I’ve ever found...We will always come to MPC, and send our other friends to you as well!” - Connie M. More testimonials...

Updated 6.03.2010