MoreSupportTM Program
Our Eyes on your Network Like all businesses your size, you depend on your network to perform at its peak. How often have you wanted to send an important email only to find that the email server was down? How often have you wanted to access some important client information, but the database or file was inaccessible? In today's competitive environment, you cannot afford to fall behind, and a partnership with More Power Computers will help prevent this. Since 1994, More Power Computers has developed an unmatched level of expertise in serving the unique needs of small businesses through our exclusive MoreSupportTM program. More Power Computers' MoreSupportTM program can address your IT needs by: - Monitoring the critical health status of your network devices and applications
- Remotely diagnosing problems
- Working expeditiously to resolve any issues so that you can get back to business as quickly as possible.
The MoreSupportTM program reduces downtime by dramatically shortening the time from failure to issue resolution. At More Power Computers, we monitor the availability of your critical services, and at the first sign of trouble, immediately inform you of the issue. You can also pre-arrange for our technicians to automatically begin the remediation process on critical devices - you'll never know there was a failure!
“More
Power Computers’ MoreSupportTM Program allows your team to focus
their energies on revenue generating solutions, instead of day-to-day
hardware and network maintenance."
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Why Choose More Power Computers as YOUR Technology Support Partner?
Benefits: - Peace of Mind - Let us be your network watchdog, allowing you to focus on your core business revenue-generating activities and leave the fire-fighting to us.
- Higher Levels of Employee Productivity - By allowing us to watch your network, we reduce the business impact of IT failure by shortening the mean time from failure to issue resolution.
- Cost Savings - Monitoring allows us to immediately determine the root cause of any network issue, thereby reducing the time-intensive task of issue diagnosis from hours to mere minutes resulting in overall cost savings.
- More Accountability and Transparency in Your ISP or Other Hosted Applications - Because we can monitor the connectivity of your internet connection and other hosted applications, we can provide reporting on the actual delivery of such services, all designed to ensure you are receiving the level of service you are paying for.
- Access to a Wealth of IT Expertise and Experience - Our staff has over 100 years of combined experience and is accredited by Compaq, CompTIA, Hewlett-Packard, Microsoft, Intel and others.
Category
|
MoreSupportTM |
Server & Network
Monitoring |
Availability
Monitoring |
UPS Monitoring |
|
CPU,
Disk, Swap |
|
Event
Log
|
|
Services
(Processes)
|
|
Verification of Backup |
|
Firewall
Availability Monitoring |
|
Anti-virus
Definition File Updates
|
Optional |
Antivirus
Activity
|
Optional |
Patch
Monitoring |
Not
included – MoreCareTM |
Anti-virus
management |
Not
included – MoreCareTM |
Microsoft
Windows Event Log Monitoring |
Not
included – MoreCareTM |
Windows
Server Monitoring: Exchange, SQL, ISA, Terminal Services, IIS |
Not
included – MoreCareTM |
Network
Support
|
|
Network Health Assessment
|
$500
Waived if agreement signed
|
IT Consulting |
Quarterly
|
Reporting |
Monthly
|
Remote response |
1 hour response
|
Onsite response |
as agreed |
The MoreSupportTM Program includes the above plus:
- Availability and Performance Monitoring for servers, desktops and network devices.
- Backup System Monitoring to ensure the backup of your key data occurs as scheduled.
- Virus Protection Monitoring to ensure that your antivirus programs are functioning properly and virus updates are being received and installed.
- Internet Connectivity and other Hosted Applications Assessment to ensure your ISP is delivering and meeting its stated availability targets.
- Firewall Availability Monitoring to track the status of your firewall.
- Discounted Service Rates for reactive support.
- Monthly Comprehensive Reporting on the health status of your critical network devices.
- Quarterly Consulting Services to help budget and plan for future IT expenditures and growth.
- Priority Response over non-contractual customers.
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